Publisher: University of Economics in Katowice (2013) 162 pages ISSN 2083-8611

User-Driven Information System Development Studia Ekonomiczne Zeszyty Naukowe 158 Malgorzata Pankowska (ed.)

In data management, the needs of the underlying technology appear most demanding: choosing appropriate data formats, schema, or importing data from heterogeneous sources into consistent databases. However, in the best interest of the software provider, users can't be perceived as an inconvenience, as people who may enter incorrect or inconsistent data, and, therefore, should be protected against. A user-driven approach puts people at the heart of information system design. This is not just about the aesthetics of the screens of a nice interface for user, but it permeates every aspect of the design of a system. In business information system domain, end-users have an opportunity to improve, modify, determine the final form of product in such a way that satisfies the needs and expectations. Open-sourcing is introduced as business strategy allowing for innovativeness dispersion. The information what end-users really need is very difficult to catch, therefore maybe it is more suitable to support them with appropriate work tools for their own activities. So far, well-known information systems were developed in producer aspect and passively involved the user. However, nowadays, information technology enables support of end-user in the process of development of software application by them and for them. User participation in the information system designing was defined as user membership in design team, but user-driven development is considered as positive and cognitive thinking about user involvement in the design work. Many people suggest using some form of participatory design approach, where the end users are introduced into the design process and they are invited to become not just subjects to be studied by the designers, but they are considered as co-developers. This is very helpful, because the analysts and designers still need to use expert facilitation in order to uncover users' tacit knowledge. Therefore, this book is devoted to the considerations on different aspects of user involvement and usability of information systems. The book is expected to be helpful for software application providers to persuade them that users are creative and value generating team members.

Table of Contents

1. Edyta Abramek: Prosumption idea creation in distance learning
2. Beata Basinska, Dariusz Dabrowski, Marcin Sikorski: Usability and relational factors in user-perceived quality of on-line services
3. Stanisław Drosio: The use of extended data-dialog-modeling paradigm in the process of building decision suppor system for end-user - example of comarch factoring fraud prevention
4. Helena Dudycz: The heuristic evaluation of visualization in searching economic information in topic map. The proposal of the research method
5. Igor Garnik, Beata Basinska: Modelling of commercial websites. A new perspective on usability and customer relation
6. Jacek Gwizdka, Michael J. Cole: Towards human-information system interaction models derived from eye-tracking data
7. Danijel Koržinek, Krzysztof Marasek, Lukasz Brocki: Information architecture aspects in voice portal design
8. Sebastian Kostrubala, Radosław Kowal: Enhancing user experience through prosumption in the ERP system
9. Sebastian Kostrubala, Zbigniew Twardowski, Jolanta Wartini-Twardowska: Using prosumption paradigm assumptions for business model development of Consorg S.A.
10. Joanna Palonka, Teresa Porebska-Miac: Social media for corporate brands
11. Malgorzata Pankowska: Cloud Computing as Information Technology prosumption environment
12. Malgorzata A. Plotka, Paweł Syty: The efficient tailoring of it product, specific to the stakeholders' needs through direct, personal involvement and understanding
13. Wieslaw Wolny: Prosumption - Consumer's creativity in e-business
14. Piotr Zadora: Agile approach to user-centred system design for improving software quality

Acknowledgment

The uncommon gratitude is expressed first to all the academicians who responded to the call for papers and offered their expertise and shared their findings with the research community. I would like to show our appreciation of the efforts of four reviewers, Prof. Małgorzata Nycz from University of Economics in Wroclaw, Prof. Maria Mach-Krol from University of Economics in Katowice, Prof. dr Antonio Cartelli, Universita degli Studi di Cassino e del Lazio meridionale, Department of Human, Social and Health Science in Cassino, Italy and Prof. Danuse Bauerova from Vysoka Skola Banska - Technicka Univerzita Ostrava, Czech Republik, who provided objective and constructive comments, and played an important role in shaping up the book.